Locate a stolen phone

Your phone has been stolen!

The theft of a cell phone

With an estimated 2.71 billion active smartphones worldwide, getting your phone stolen comes to anyone at the most unexpected time. Indeed, this surprise saddens most of us since, on the one hand, phones can be very expensive and, on the other hand, we lose a lot of data such as photos, documents or messages that have not been saved before.

Locating a stolen phone

Hopefully, if your stolen or lost phone has been left on, you can still locate it.
If your phone is connected to the internet via WIFI / mobile network or if the location service is activated on your smartphone, you can still locate it or iPhone, you can use the services offered by Geoloc.be to help you with the geolocation of your stolen phone. If by misfortune, your phone does not contain a SIM card, you are advised to go to the police station or gendarmerie with your IMEI number so that they can make it unusable. Indeed, the IMEI is a unique number dedicated to each phone device that you can find on the box, the bill or on the phone battery.

The right reflexes to adopt

There are certain steps and reflexes to adopt when someone steals your phone whether it is underAndroid or IOS :

• Filing a complaint : Go to the police station or the gendarmerie to file a complaint. Once the complaint has been filed, they will ask you for the IMEI (number that identifies your mobile phone) to try to locate your stolen mobile.
• Suspend your phone line : Get your access codes to go to your telephone operator's customer area and log in. Each operator offers to suspend or put your telephone line on standby to prevent any abusive consumption and fraudulent use.
• Déclarer un sinistre auprès de votre assurance : Whether you have comprehensive home insurance, insurance offered by your operator or the vendor of your smartphone, theft is generally covered in the event of a break-in or assault. So read the guarantee exclusions on the contract you signed to find out whether you can be reimbursed.
• Requesting a new SIM card : If you cannot find your stolen phone, order a new SIM card from your mobile operator as soon as possible to avoid waiting too long.